Privacy policy
Last updated: June 30, 2025
At Mwanaka Fresh Farm Foods, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our services, website, and communicating with our team.
1. Information We Collect
We collect personal information you voluntarily provide when you:
• Place an order on our website or in person
• Subscribe to our newsletters or promotions
• Contact us via phone, WhatsApp, email, or social media
• Provide feedback or complete a survey
This may include your name, delivery address, phone number, email address, payment information (processed securely via third-party providers), and order history.
2. How We Use Your Information
We use the information we collect to:
• Process and deliver your orders
• Communicate order updates and delivery times
• Respond to enquiries and provide customer support
• Improve our products, services, and website
• Send you relevant updates, promotions, or offers (if you have opted in)
3. Sharing Your Data
We do not sell or rent your personal data. We only share your information with trusted third parties when necessary for delivery (e.g. our drivers or delivery partners) or payment processing. All third-party partners are required to handle your data in accordance with applicable data protection laws.
4. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (unless we are required to retain it for legal or operational reasons)
• Opt out of marketing communications at any time
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling orders, meeting legal requirements, and improving our services.
6. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Our website uses encryption protocols, and we only work with secure third-party service providers.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: mail@mwanakafreshfarmfoods.com
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and material changes will be communicated directly where appropriate.